Access To Medical
Records Act 1988
The terms of this Act
require an insurance company to obtain prior written consent from an individual
before approaching any medical practitioner for a medical report pertaining to
them. The individual has certain other rights including the right (subject to
some restrictions) to see any report before it is submitted by the doctor
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Accidental Death Benefit
A provision that may be
added to a life insurance policy which provides payment of an additional
benefit in the case of death resulting from an accident.
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Accidental Death and Dismemberment
Loss of life or
limbs through accident. Insurance against such eventualities is generally
available. Back to top
Act of God
An accident or event which happens
independently of human intervention and due to natural causes such as storm
earthquake etc which no human foresight can provide against. Suggesting that an
event was an "act of God" may be a defence in English law against a claim for
liability since it may be held that it could not have been foreseen or
safeguarded against. Back to top
Actively at Work
A clause in a group insurance policy
that requires a new member or one with an increase in cover, to be at work (or
on holiday - ie not absent due to sickness, industrial action, etc) on the day
of joining/day of increase. Back to top
Activities of Daily Living
Everyday living functions
and activities performed by individuals without assistance. These functions
include mobility, dressing, personal hygiene and eating. The inability to
undertake these activities may be used in some circumstances to define
disability in insurance contracts. Back to
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Additional Drivers
Additional Premium On a motor insurance policy. This means drivers other
than you, the Proposer. (e.g. your husband or wife).Back to top
Additional Premium
(AP)
An additional premium is occasionally incurred for changes to an
insurance policy. (e.g. you may wish to add young drivers to your policy).
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Age
of Car Discount
On some motor policies a discount on premium is given
for older cars. Back to top
Age of Driver Loads and Discounts
All motor policies are
rated on the age of the youngest driver. With most Insurers the base
rates (i.e. the starting point for premiums) are set at 30 years of age.
Drivers under 30 attract premium loadings and drivers over 30 attract premium
discounts. Loadings may also apply if the driver has held a full UK licence for
less than one year. This therefore includes provisional license holders.
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Association of British Insurers (ABI)
The association of
insurance companies, which operates in Great Britain. The ABI regulate most
Insurers and Independent Intermediaries of which your insurance company may be
one such independent intermediary. This is also one of the bodies that you may
complain to if you are dissatisfied with any product or service offered from
this site. This is of course if satisfaction has not been gained from your
insurance company first. Back to top
Claims Procedure
The procedure to go through when
making a claim. Back to top
Commercial Travelling
For use in connection with any
business or trade that involves buying or selling of any description. For
example, a Company Representative, Door-to-door salesperson or Insurance Agent.
If in doubt always check with your insurance company.
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Comprehensive Cover
On a motor insurance policy
comprehensive cover insures against any accident that you may have, whether
your fault or not. This includes damage caused to your car when it is
unattended such as a hit and run, or vandalism. Watch out though, claims can
result in loss of no claims discount. Just because it isnt your fault
doesnt mean that your bonus is safe. Check before you claim. This also
covers you for your legal liability to third parties (including damage to their
car or compensation to them for injuries sustained if the accident was your
fault). In addition the cover should extend to fire damage to your vehicle or
any damage arising out of the theft or attempted theft of your vehicle.
Windscreen cover is usually included but check to see what the excess is. Using
Insurers preferred Windscreen Suppliers may reduce your excess.
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Compulsory Excess
This is a mandatory amount deducted from
any claim settlement and represents your contribution to the claim cost. If you
have an excess of £50 and your claim is for £300, then you will
only receive £250 from your Insurer. If the accident (in the event of a
motor claim) was not your fault then you may be able to recover this from the
person to blame (third party) or their Insurers. (See Uninsured losses).
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Convictions
Convictions subject to the Rehabilitation of
Offenders Act (ROOA) have to be declared to the Insurer otherwise your policy
cover could be voided. Any criminal convictions, including motoring
convictions, fixed penalties and pending convictions have to be declared. Watch
out for the ROOA as some convictions have to be declared for up to 12 years. If
in doubt declare the facts your Insurer will ignore it if it
doesnt apply because they have to by law. Back to top
Cover
The
protection offered by your insurance policy. Examples on a motor insurance
policy would be Comprehensive or Third party fire and theft.
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Cover Notes
A temporary document which acts as a
certificate of insurance. This meets the requirements of the Road Traffic Act
(RTA). Back to top
Credit Card Payments
Payments made using a credit card
such as Access or Mastercard. Back to top
Debit Card Payments
Payments made using a
debit card such as Switch or Delta. Back to
top
Direct Debits
Payments made using
a Direct Debit system where regular payments are automatically taken from your
bank account.Back to top
Discounts
A discount is a reduction from the base rate
due to a reduction in a risk factor. An example of this would be a security
discount if you had a recognised alarm system. Back to top
Endorsements
(a) Any time you change your policy after first taking it out, the document
you receive from your insurer showing the mid-term changes is called an
endorsement.
(b) Another definition of endorsement is the penalty shown on
your driving licence following a motoring conviction.
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Excess
This is an amount deducted from any claim
settlement and represents your contribution to the claim cost. If you have an
excess of £50 and your claim is for £300, then you will only
receive £250 from your Insurer. If the accident (in the event of a motor
claim) was not your fault then you may be able to recover this from the person
to blame (third party) or their Insurers. See Uninsured losses. An excess may
be voluntary or compulsory, and may apply only for certain types of claims.
Watch out for different excesses for different parts of your policy. (e.g. a
motor policy may have a basic £100 excess but the windscreen excess may
only be £40. Also there are compulsory additional excesses for young
drivers; so £100 excess for you may be increased to £250 for your
son or daughter at college). Back to top
Fees
These are administration fees, which are
charged in the event that customers support is needed. These are kept as low as
possible but are necessary to ensure that customers have the widest choice
possible. Back to top
Foreign
Use
On a motor insurance policy this refers to when the vehicle is used
abroad. Watch out, as not all Insurers cover you whilst abroad. Even if your
insurance certificate states that it covers you in the EC you may need to
check. Sometimes the cover only meets the minimum legal requirements of the
country you are visiting. You will still need to tell your Insurer to extend
the Comprehensive accidental damage cover on your car for the time you are
abroad. Back to top
Green Cards
This is the document you receive for the
extension to an insurance policy to provide cover when driving abroad. It is
coloured green and contains information regarding your cover in several
languages so that it can be understood when presented to other drivers or
police abroad. See Foreign Use. Back to
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High Value Loading
Most motor
policies assume a maximum value of £25,000. When the vehicle is greater
than this figure additional loadings might apply. The Sum Insured should
represent the current market value of your car and should be reviewed at each
renewal date. See Sum Insured. Back to
top
Insurance Ombudsman
This is the
ombudsman for the insurance industry and to whom all complaints should be
addressed if no satisfaction has been obtained from yourcompanyname or your
Insurer. Please see Complaints Procedure. Back to
top
Insurance Premium Tax (IPT)
This
is a tax which is payable on insurance policies taken out or renewed since
1/10/94. The current rate of IPT is 5%. Most premiums include ipt within the
quotes but watch out for the term plus ipt. Also note that travel
policies have a rate of ipt of 17.5% for individuals although businesses only
pay the standard rate of 5%. Also, ipt cannot be reclaimed from the Inland
Revenue in the same way as VAT can. Back to
top
Insured
You become the Insured (
the person in whose name the policy is in) once you have started the policy
cover. Before the cover started you were the Proposer.
Insurers
Insurers are the companies who take the
financial risk when you buy a policy and have to pay out in the
event of a valid claim; once they have received your premiums. They are
regulated by the Association of British Insurers and the Dti (Department of
Trade and Industry). Back to top
Left Hand Drive Vehicles
Vehicles where the
steering wheel is on the left, designed for countries where people drive on the
right. Back to top
Legal Expenses Insurance
Legal Expenses Insurance is an
option to meet legal and recovery for your uninsured losses
resulting from an accident. For example, you may need to sue the Third Party
for recovery of your out of pocket excess. You may also have had to hire a car
or may need to obtain compensation for an injury arising from an accident,
which was not your fault. Such things are not always covered under your
Comprehensive policy. A legal expenses policy to meet those legal costs is a
must. Back to top
Loads
A load is an increase on the base rate due to an
increased risk factor. An example of this would be if you had several speeding
convictions making you more risky than someone who has always had a clean
licence. Back to top
Material Facts
A material fact is any piece of
information that might influence a reasonable underwriter in his or her
assessment of the risk. Such facts may not always result in negative treatment
of your policy but failure to disclose all information might void your policy.
Material facts may include things such as losses that you have had which you
may not have been covered for in the past or perhaps a member of your household
who has a criminal conviction for theft. If in doubt, declare it up front and
the Insurer will tell you where you stand. The Customer Support desk can always
help if you have difficulties in obtaining cover. If in doubt shout!
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Modified Vehicles
All changes to a vehicle are considered
to be modifications. This includes things like replacement alloy wheels, bucket
seats and steering wheels as well as the more obvious changes such as engine
performance. Always declare the modifications in advance of buying your policy
or declare to your Insurer before going ahead. The modifications may not always
attract a loading in premium but failure to declare them could result in the
policy being voided and you not receiving a full settlement of your claim.
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No
Claims Discount (NCD)
No claims discount (sometimes called 'no claims
bonus') is calculated on a sliding scale, usually reaching a maximum of around
60% after 4/5 years. A typical scale is as follows:
1 year 30%
2
years 40%
3 years 50%
4 years 60%
You will usually drop two
years bonus if you have a claim. (e.g. If you had 3 years bonus at your last
renewal resulting in 50% no claims discount and now you make a claim
then your next renewal will show that you only have 30% no-claims discount,
having dropped two places in the above scale.
Watch out for protected
no-claims bonus. Not all Insurers offer the same deal. See Protected no-claims
bonus.
No-quotes
Sometimes the system will say No
Quote or Refer when you apply for a quote. This could be due
to your particular circumstances where no Insurer wishes to offer you system
produced cover without talking to you in more depth. (e.g. 17 year old driver
with a ferrari). It could be that your needs are greater than the system was
designed to provide. Back to top
Overnight Theft Loading
On a motor insurance policy
this is an increase in premiums, which may apply when overnight theft cover is
required and you are unable to meet policy conditions such as keeping the
vehicle garaged. Back to top
Physical Disabilities
You may be required to declare any
disabilities or medical conditions. Back to
top
Policy
This the legally binding
document which is the evidence of the cover. You should be able to examine all
the policy wordings. You should check your policy carefully when you receive it
and if any amendments are required you must notify your insurer before it is
too late. There is no point checking the policy after you have had a loss only
to find that there is a negative part that you werent expecting.
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Premium
This is the amount that you will pay which goes
to your insurer for the cover purchased. There may be additional costs such as
legal expenses, specialist additional products and administration charges, all
of which should be clearly highlighted. Back to
top
Proposer
The person taking out
the insurance and completing the proposal form. A policy is a legal contract
between the Proposer and the Insurer. You are a Proposer before the policy
starts. Once it starts you become the Insured. Back to top
Proposal Form
The proposal form is the basis of the contract. It is probably the most
important aspect of the cover process. This form may be in written hard copy
form or may be taken from the entered details on the system. As insurance is an
intangible product whose price is based on the information provided by you then
any errors or non-disclosure of material facts can result in the policy being
voided. Check with your insurance company if you have any difficulties or need
advice. Also, if you know of something, which the Insurer ought to know, but
the proposal form doesnt ask that question, do not think that you do not
have to tell them. You have a legal duty to disclose all facts.
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Protected No Claims Discount
Once you have reached the
dizzy heights of 4 years no claims discount, you may be offered protected
no-claims as an option. This allows you, for a small additional premium, to
obtain more lives. This means that you are entitled to make a claim
or two without losing any of your no-claims discount and dropping down the
scale. See No-Claims Discount. Watch out though because not all Insurers
offerings are the same. Some products allow two claims in a two year period
whilst others may be in a three or even five year period. Some schemes say that
after you have used your lives then you lose all your bonus whilst
others allow you to drop two years at a time down the scale.
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Return Premium
A refund of premium following cancellation
of the policy or changes, which reduce the risk such as removing a young
driver. Back to top
Road Traffic Act (RTA)
The Act of Parliament which
stipulates what is required by law. All motor insurance certificates and
cover-notes are issued in accordance with the RTA. The RTA does not permit
cover-notes or certificates of motor insurance to be backdated. You must
therefore notify your insurer in advance of any changes. A typical example of
this is where you wish to test drive a new car where you must notify your
Insurer of the registration details first so that cover can be arranged. Also
note however, that many Insurers do not like to offer this cover so you may
wish to ask the vendor of the car to add you to their policy for the day.
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Third Party
A policy is a legal contract to which you are
the first party and the Insurer is the second party. Any other person with whom
you have been involved in an accident is generally referred to as the Third
Party. Back to top
Third Party Fire and Theft Cover
On a motor insurance
policy this covers you for your legal liability to third parties (including
damage to their car or compensation to them for injuries sustained if the
accident was your fault). In addition the cover extends to fire damage to your
vehicle or any damage arising out of the theft or attempted theft of your
vehicle. Please note that usually the theft of the contents of your vehicle are
not covered under this type of cover unless the entire vehicle and its
contents have been removed. Even then there can be some limitations within the
policy, so please check. Back to top
Third Party Only Cover
On a motor insurance policy
this covers you for your legal liability to third parties (including damage to
their car or compensation to them for injuries sustained if the accident was
your fault). It also covers passenger liability but there is no cover for
damage to your car from any cause whatsoever. This complies with the minimum
legal requirements of the Road Traffic Act but very little more.
Vehicle Details
The information describing exactly which vehicle you
own (eg. the make, model and engine size etc) Back to top
Voluntary
Excess
This is a voluntary amount deducted from any claim settlement
and represents your contribution to the claim cost and is in addition to any
Compulsory Excess. If you have an excess of £50 and your claim is for
£300, then you will only receive £250 from your Insurer. If the
accident (in the event of a motor claim) was not your fault then you may be
able to recover this from the person to blame (third party) or their Insurers.
See Uninsured losses. Back to top
Waiver
An
agreement attached to the policy and accepted by the insured, to eliminate a
specified pre-existing physical condition or specified hazard.
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Waiver Of Premium
A provision that sets certain
conditions under which an insurance policy will be kept in full force by the
company without the payment of premiums. Back to
top
Whole of Life Insurance
A life insurance policy
providing payment on death, whenever this occurs. Premiums may be payable
throughout life, or for a shorter period. Back to
top
Will
A legal document specifying how an individual's
property is to be dealt with on his or her death and appointing Executors to
carry out these instructions. Back to top
Windscreen Cover
Windscreens are usually only covered
under Comprehensive Private car policies and are subject to different excesses
than the main policy. Damaged windscreens (i.e. scratched) may not have any
excess if repaired by an approved Insurers Windscreen Company. Watch out for
Commercial vehicles/vans as windscreens are not always covered but when are can
be subject to the same excess as the main policy, rendering the cover useless.
Windscreen claims rarely affect the no claims bonus. Check with your insurer
before making your claim.Back to top
With Profits
(Of life insurance policies) Entitled
to a share of the insurance company's profit. Each year a bonus is added to the
guaranteed sum insured to reflect the company's profit. Usual practice is to
'smooth' such bonuses so that a comparatively unsuccessful year will not
necessarily lead to a lower bonus but a succession of poor years will be
reflected by a gradual reduction of bonus rate (and conversely for a series of
successful years). Back to top
Without Profits
(Of life insurance policies) Not
entitled to any bonus. The sum payable will only ever be the amount guaranteed
in the policy however profitable the insurance company may be.
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Written Premiums
The total premiums on all policies
written by an insurer during a specified period of time.
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